Shipping policy
ORDER PROCESSING:
Please allow 1-3 days to process your order. Expect an email within 1-2 days to let you know your order is on the way!
STORE PICKUP - Not offered.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Australia, Canada, European Union, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bwah Productions, Inc. and Engineering Wonder is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at peter@engineeringwonder.show with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactorysolution.
If you have any further questions, please don't hesitate to contact us at peter@engineeringwonder.show.